The Hire Process

Follow these steps to hire a breast pump:

1. Choose to hire the product directly from the website or through a local outlet.
2. Select your desired hiring times.
3. Consider optional extras for essential pump kits.
4. Provide a security deposit for the hire.
5. Confirm your understanding of the terms and press "Hire" to proceed to payment.

Step 1: Choose Hire Method

First, decide how you want to hire the breast pump:

• Option 1: Hire Directly from the Website.
• Option 2: Hire through a Local Outlet.

If you urgently require the pump, you have the option to pick it up from our local stockists nationwide. You can find a list of stockists on our website. For website hires, please allow 3 days for delivery. The website will show the first available delivery date, which will be 3 days from the current date. While we aim to deliver your pump overnight if ordered before 12 pm, please note that overnight delivery is not guaranteed.

Step 2: Choosing Hiring Times

Your hire period will commence from the day the product is delivered. Breast pumps are available for hire in 30-day block periods. When you select a start date, the website will automatically display the end date, which will be exactly 30 days later. If you require the pump for longer than 30 days, you will need to hire it for another full month period.

Timely Reminders: Our system is designed to automatically send you reminders when you approach the end of your hire period. You can opt to receive reminders via text, email, or both. We will use the contact information provided during the purchase process to notify you. Reminders will be sent 5 days before the rental end, 1 day before the rental end, and on the day of the rental end.

Automatic Renewal: If you do not return the breast pump before the required return date, our system will automatically charge you for an additional 30-day period. This process will continue until you return the item.

Step 3: Optional Extras

The breast pump requires essential kits to operate properly. These kits are offered as optional extras since some customers may already have them. Simply choose the quantity of kits required and add them to your order. If you already possess the necessary kits, you can proceed to Step 4.

Step 4: Security Deposit

Upon purchase, a security deposit will be taken. This deposit is fully refundable when the pump is returned in good condition. Please refer to our RETURN CHECKLIST for the proper steps to ensure a full deposit refund. In cases where items are missing, damaged, or returned in poor condition, a partial refund or non-refund may be given. The funds from partial or non-refund are used to replenish, maintain, or clean the returned items as required. We are pleased to inform you that approximately 90% of cases result in a full refund.

Before completing the hire, you will be asked to confirm your understanding of these terms, which constitutes a binding contract. Once all steps are completed, press "Hire" to proceed to payment and finalize the process.

We hope you find this process convenient and straightforward. If you have any questions or need further assistance, please feel free to reach out to our customer support team.

Thank you for choosing our breast pump hire service. We look forward to serving you!

Delivery Timeframe

In most cases, we aim to deliver your breast pump overnight when ordered before 12 pm. However, please note that we cannot guarantee overnight delivery due to various factors beyond our control.

To ensure that you have a clear expectation of when your pump will arrive, we factor in 3 days for delivery. The start date displayed on the page will reflect the first available date, which is set to 3 days from the ordering date. This allows us to account for any potential delays in the delivery process.

Rental Period

Your rental period starts when your order is delivered and signed for.

Items Included in the Delivery

Items included in your delivery:

• Rental pump
• Any accessories or additional products you have bought
• A Return Label
• A return checklist and instructions on using the pump

The Return Process

Prior to the end of your hire period, you will be sent a series of reminders by text or email (depending on your preference). You are required to suitably pack and return the pump to your local post office before your return deadline.

A prepaid return label and a return checklist are provided with your pump. Please store them safely inside the Pump carton until required for the return process.

When you are ready to return your pump, follow the return checklist and package the pump ready for return. Stick the label on the outside of the package and bring it to your local post office for return. This return label is unique to your pump. When the post office scans your label, the system notifies BreastisBest that the pump has started the return process and notes the time and date.

PLEASE NOTE: Your hire contract is not complete until the pump is returned by your post office to our head office for processing.

Pump Assessment and Deposit Refund

When we receive the pump, it will be assessed for damage, lost parts, and hygiene. If returned properly, a full refund of your deposit will be issued. Please see more on the Deposit below. You will be notified by email that the product has been assessed, and the deposit will be refunded in full or partially (depending on the assessment). NOTE: 95% of all deposits are fully refunded.

With the completion of the pump assessment and deposit refund, your hire contract is now complete.