Returns Policy
1. Introduction
The owner of this website is Fullfillers Ltd of Yarnhall Street, Dublin 1, Ireland. The Website Owner, including subsidiaries and affiliates provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
- Security
Your security is important to us, especially your credit card security. For this reason our chosen partner to process your card details and payments is Realex Payments. Realex Payments is a secure payment system approved and certified by Irish banks. Realex is used by many top brands and trusted companies. We also employ systems to protect your information and data on our site.
2. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know. All contracts, information and instruction are in English.
2.1 Product ordering
Purchases can be made by adding a product to your shopping cart. You will be prompted to check and confirm your purchases through a series of steps which we try to keep simple. You will be required to register your details as part of the ordering process. Once you have reviewed and accepted the order, and then submitted it, you will have created a contract with Fullfillers Ltd. An acknowledgement email of your order will be sent to the email address provided. We accept your order, and accept the contract on dispatch of the goods. Goods will not be dispatched if payment has not been approved.
2.2 Price
All pricing is inclusive of VAT where applicable. Pricing shown relating to products is not inclusive of delivery charges unless otherwise stated. Delivery charges are shown separately. We take care to ensure the pricing shown is correct. We may decide not to complete the contract if the pricing shown is found to be incorrect; products are unavailable, or inaccurately described.
2.3 Payment
Payment will be deducted from your credit card on completion of the order at the time of dispatch. Total does not pass until payment has been made in full.
Credit card transactions are completed by Realex Payment services. Realex payment is a secure payment processing system. During the payment process you will be redirected to the Realex domain secure payment server. Fullfillers Ltd will not have access to your card details. We accept the main card providers (Visa, MasterCard, Etc.).
Rental products and services require the provision of credit or debit card payment. Payment will processed through Realex payment services as outlined above. Fullfillers Ltd will not have access to your card details. Realex Payments are entitled to hold your details securely. The Rental agreement allows Fullfillers to apply addition charges to your card in the event that you wish to renew a rental, or in the event that equipment fails to return (See 2.5 below). A customer service agent will contact you in advance of such transactions. In the event where attempted contact has been made without success we reserve the right to deduct outstanding charges. Additional administrative charges may be incurred in pursuing late payments.
2.4 Additional terms and conditions relation to the rental of equipment
The "Hirer" means the person or persons (incorporated or otherwise) who places an order to hire through the website.
The hire period is deemed to start from the dispatch date of the hire equipment, and ends on the receipt of the goods back to our premises or an agreed designated outlet. The Hirer agrees the Fullfillers Limited shall not have any liability for any loss, injury (including fatal), or damage incurred of any description whatsoever which may be suffered or incurred by any person, or persons, as a direct result of the use, malfunction, equipment failure or parts associated with the equipment, or the negligence of Fullfillers Limited, its servants or agents. Any rights (if any) conferred on the hirer or liability to Fullfillers limited, arising by virtue of sections 12 to 15 inclusive of the Sale of Goods Act 1893, (as amended by the Sale of Goods and Supply of Services Act, 1980) are hereby confirmed and are not to be in any way restricted or excluded by these terms and conditions otherwise in accordance with section 55 of the Sale of Goods Act 1893.
Equipment must be dispatched and returned by means of a courier service, with capability of parcel tracking, and not by any other means. Personal return is acceptable upon prior arrangement, and receipt of return is necessary in all circumstances.
2.5 Additional charges where applicable
We will charge the complete replacement cost of the hire equipment if not returned, or if components of the equipment are not returned. These charges are applied as the non return of essential equipment may prevent us from the subsequent hire of our rental units. It is the responsibility of the Hirer to return all equipment.
Replacement costs (In Euro). Pump Motor 1250.00, mains lead 10.00, green Bottle holder (in lid of transit case) 12.00, transit case 103.50, clinical trolley (where provided) 320.00.
In the event of non return of equipment, we reserve the right to apply charges or costs incurred by our business in the retrieval of our equipment or outstanding monies owed. Such costs may include the fees of legal services, collection agents, and our own additional costs incurred in resolving such issues. The Hirer is responsible for such charges and costs.
3. Delivery
It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped. Somebody must be available at the delivery address to accept and sign for delivery.
Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.
All deliveries are estimated dates only and not guaranteed.
A contact telephone number is required for the Courier.
Goods will not be dispatched to PO Box addresses, Hotels, or public addresses not directly associated with the user.
Our current delivery charges are as follows and are subject to change at any time:
